Customer Service Representative

New Yesterday

Peoplelink Staffing Solution is in partnership with a premier supplier of axles, suspension, brakes, venting products, trailer parts and accessories serving the commercial trailer, RV, heavy duty, marine, agriculture, and manufactured housing markets. The Customer Service Representative provides administrative support functions to the customer service call center, account managers, and management with exceptional customer service to all Dexter customers. The ideal candidate would have strong organizational and communication skills, as well as be adaptive to working in a fast-paced, ever-changing environment. Primary Responsibilities Respond to requests from customers by phone or e-mail and manages their daily workload to ensure required service volume and quality levels are attained, in a high transactional environment. Receives and processes orders, providing information concerning changes in pricing, service, and shipping. Resolve difficult calls and situations as necessary. Identifies opportunities for operational improvements and helps create solutions. Handling and resolving customer complaints or special orders. Refers complaints of service failures to designated departments for investigation. Prepares cash log and submits checks to corporate banking institute. Contributes to the development of processes and procedures. Performs other tasks or duties as assigned. Knowledge required Excellent communication skills, both written and oral. Demonstrated understanding of providing exceptional customer service. Must have experience with ERP software or equivalent. Be safety conscious and work well with others and individually. Strong organizational skills. High attention to detail; ability to deliver high quality, timely, and accurate work. Ability to please customers and solve their problems while still making the best decisions for the company. Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of 'linking' communities through employment. Peoplelink, LLC's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
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Location:
Bristol, IN, United States
Category:
Office And Administrative Support Occupations

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