Customer Service Representative

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Job Title: Bilingual Spanish/English Customer Service Representative – Workplace Benefits Location: 1201 Main Street, Columbia, South Carolina 29201 Pay Rate: Up to $23/hr Duration: 4 months with possible conversation to fulltime.
If you want to know about the requirements for this role, read on for all the relevant information.
Job Summary The Workplace Benefits (CWB) Representative supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences while assisting with a variety of service functions.
Responsibilities Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment. Handle caller requests efficiently, accurately, and professionally with ownership and timeliness. Build rapport and respond to customers compassionately, meeting expectations in a respectful and timely manner. Navigate multiple systems/applications to research, analyze, and resolve requests & inquiries. Maintain performance and quality standards. Analyze information to make sound decisions and solve problems while maintaining a positive customer experience. Learn basic concepts of personal lines insurance principles and products offered to CWB customers. Collaborate with team members and business partners to ensure a positive customer experience. Work 40 hours per week on scheduled shifts between 7am–8pm CST; overtime and weekends as needed. Assist with special requests and complete additional tasks/projects as assigned.
Qualifications High school diploma or equivalent required; college degree or pursuit preferred. 1–3 years of insurance background experience. Customer-focused mindset with dedication to exceptional service. Previous high-volume contact center experience with decision-making and problem-solving preferred. Strong communication skills (verbal & written) with a service-focused approach. Proficiency in computer skills, multi-application navigation, and multitasking. Accountability and ability to work effectively in a team environment.
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Location:
Columbia, SC
Job Type:
FullTime
Category:
Insurance

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