Customer Service Representative

2 Days Old

The Customer Service Representative at American Leak Detection of Atlanta is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Atlanta area. Benefits for our Customer Service Reps (CSRs):
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Customer Service Reps (CSR) Core Responsibilities:
Answering the phones
Explaining our services to potential clients
Manage the customer experience
Scheduling of appointments
Dispatch, routing, and scheduling of jobs for our technicians
Shift: 8 hour daytime shift, full-time
Availability: General workday is Monday through Friday, occasional weekend availability may be required
Customer Service Representative (CSR) Qualifications:
Excellent customer service and telephone skills
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
Experience in the plumbing, restoration, or construction industries- a plus but not required
Experience using Salesforce is a plus but not required
About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Location:
Woodstock, GA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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