Customer Service Representative

New Today

One Medical in Partnership with Aston Carter
Description:
Managing a high level of inbound calls, offering advice and guidance to new and existing patients regarding getting the most out of their membership
Leveraging knowledge of One Medical to carefully pair patients with medical providers, resulting in long lasting relationships.
Assisting patients with navigating the intricacies of their insurance so they feel ready to take on their healthcare journey
Embodying One Medical’s mission to deliver extraordinary care in every interaction with patients and colleagues.
Skills:
Patient registration, Medical terminology, Health care, Insurance verification, Call center, Patient scheduling, Patient information, Epic, Patient access, Insurance, Administrative support, Medical, Insurance eligibility, Health insurance, Customer retention, Customer service, Schedule appointments
Additional Skills & Qualifications:
At least 2 years of healthcare call center customer service experience OR 3 years of regular call center customer service experience
Preference for retention, enrollment advisors, or escalations reps.
Strong written and verbal communication skills
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
Proven ability to display confidence and instill trust when communicating with members while delivering individualized, human-centered, customer-focused care
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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Location:
Tempe, US
Category:
General

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