Staffmark is seeking a Customer Service Representative to support a healthcare client in Columbia, TN. In this role, you'll deliver exceptional service to internal and external customers, resolve inquiries, and support claims-related questions.

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Schedule: Monday – Friday, 7:00 AM – 5:00 PM

Responsibilities:

Provide outstanding support for health plan members

Handle incoming/outgoing calls and resolve customer issues professionally

Direct claims-related calls to UMR or Medicare Supplement Claims as needed

Document inquiries accurately in the Facets System

Identify and report system issues

Manage multiple tasks and priorities efficiently

Support billing inquiries

Work overtime as needed

Set and achieve career development goals annually

Qualifications:

High school diploma or equivalent

1+ year of customer service experience preferred

Strong communication and interpersonal skills

Proficient in Microsoft Word, Outlook, and Excel

Ability to multitask and manage priorities

Why You’ll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You’ll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

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