Customer Service Representative

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Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
Insight Business Solutions seeks highly motivated Customer Service Representatives (CSR) to join our Contact Center team. The CSR is expected to answer all inbound interactions, respond to all inquiries in a professional, friendly and timely manner, and be able to understand the needs of our customers. The CSR should have excellent verbal, written communication, and troubleshooting skills. The CSR will be responsible for creating and maintaining excellent documentation of all calls, questions, complaints and inquiries. As well as maintaining adequate records/documentation for audit and internal control purposes. The CSR is responsible for developing an excellent working knowledge of all operating platforms, systems, and technologies required to fulfill job responsibilities. You may also be asked to aid other departments with special projects. This can open doors to additional opportunities for further training and advancement.
Making sure that our customers are happy and content with our service is vital, if you have prior experience working as a Customer Service Representative or in a comparable position and seek a part-time/full-time position, please apply.
Key Responsibilities:
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Aim to resolve requests on the first call by being proactive
Appropriately communicate with customers, co-workers, and franchise owners
Respond to Inbound/Outbound Call Inquiries, emails, and chat messages to schedule appointments
Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
Meet quality assurance standards as applicable
Perform administrative functions
Work with confidential customer information and treat it sensitively
Requirements:
Customer Service oriented background, Contact Center/Call Center experience preferred but not required
Outgoing, positive, and fun personality with the desire to go the extra mile to ensure our customers have a wonderful experience
Mastery of managing a customer’s experience. From answering basic questions to working with customers that have an issue, you will be the voice of our brands
Strong interpersonal skills to communicate and report daily with co-workers, customers, and franchise owners
Ability to work independently to achieve department and company goals in a fast-paced environment with competing priorities
Reliable, strong wifi or internet access
Strong ability to organize, prioritize, and multi-task
Competence with Microsoft Office, particularly Microsoft Outlook, Word, and Excel as well as general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)
Proven talent in communicating effectively, both orally and in writing, with all levels of the organizations
Professional phone etiquette
Office administration skills including phones, copiers, fax, personal computer, typewriter, and calculator
Ability to learn quickly on the job and retain information
Flexible, able to adapt to change
Detail oriented and quality focused, well organized
Strong problem solving and decision-making abilities; able to think analytically
Able to work weekend hours on a rotating basis
Shifts may vary for each position offering, depending on business need
Fluent Spanish language skills is a plus, but not necessary
Education:
High school diploma or equivalent
Experience:
1+ years Administrative/Office experience preferred
6+ months in Contact Center/Call Center preferred
Job Type: Part-time/ Full-time
Salary: $16.00 hourly Based on Experience
Nights and Weekend Availability Required
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The business reserves the right to revise or change duties as the need arises.
Insight Business Solutions is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation, or any other basis prohibited by law.
This is a remote position.
Apply
Location:
Chattanooga, TN, United States
Job Type:
PartTime
Category:
Office And Administrative Support Occupations

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