Job Type

Full-time

Description

Summary/Objective

The Customer Service Representative is responsible for providing exceptional customer service and support throughout the sales and production process. This role ensures customers are kept well-informed on their orders, facilitates accurate and timely communication with internal departments, and assists in documentation and scheduling related to orders and shipments.

Essential Functions

• Daily On-Site Attendance.

• Communicates effectively and professionally with customers via phone and email regarding order status, shipping timelines, and general inquiries.

• Enters and updates order information accurately in NetSuite and relevant tracking spreadsheets.

• Prepares and sends order acknowledgements to customers.

• Coordinates with Sales, Manufacturing, and Supply Chain teams to gather order details and relay updates.

• Tracks shipments to ensure on-time delivery and communicates any issues or delays to customers.

• Supports the preparation of monthly customer service performance reports.

• Assists in the creation of sales quotes for spare or replacement parts.

• Maintains customer/sales records and communications in Salesforce/NetSuite.

• Provides general administrative support to the Sales & Marketing department as needed.

Competencies

• Communication Proficiency.

• Customer/Client Focus.

• Problem Solving/Analysis.

• Time Management.

• Interpersonal Skills.

• Results-Driven.

• Strategic Thinking.

• Technical Capacity.

• Accountable to Objectives.

• Organizational Skills.

• Attention to Detail.

• Proficiency with Microsoft Office products.

• Customer Relationship Management software experience.

Supervisory Responsibility

This position has no supervisory responsibilities.

Environment/Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to access and navigate each department in the Office and Factory Floor.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:00am to 5:00pm. However, depending on workload there may be occasional longer days and occasional weekends as needed. Employee is expected to work the hours necessary in order to timely and satisfactorily complete all necessary work tasks.

Travel

Travel is not required for this position.

Education and Experience

• High school diploma required.

• Associate or bachelor's degree preferred.

• 1-3 years of customer service experience required.

• Experience in the Manufacturing Industry and ERP systems (such as NetSuite) preferred.

Benefits

• 15 days of PTO on an annual basis

• 100% of Employee Premium on HMO Medical Plan, Dental, Vision, and Group Life paid for

• Voluntary Life

• Aflac Insurance-Accident, Critical Illness, Hospital, Short Term Disability, Cancer, Term Life, Whole Life

• 401(k): 4.5% employer match

The Company has the discretion to alter or rescind the benefits listed above at any time in accordance with any applicable notice requirements under federal, state, or local law.

Work Authorization/Security Clearance

Required to be authorized to work lawfully in the US.

AAP/EEO Statement

VanTran Transformers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, disability, sexual orientation, protected veteran status, genetic information, and any other characteristic protected by local, state or federal antidiscrimination law covering employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time in the Company's sole discretion.

At-Will Employment

Your employment is at-will, which means that either you or the Company may terminate your employment at any time, for any or no reason, with or without cause or notice. Nothing in this job description serves to alter your at-will status, or should be deemed a promise of employment for any specified time period.

Disclaimer

This job description does not constitute a contract of employment, either express or implied. This job description is for informational purposes only. The Company has the discretion to alter the terms and conditions of employment, including the duties and responsibilities set forth herein, during the course of your employment in accordance with any appliable notice requirements under federal, state, or local law.