Join Our Team as a Customer Service Representative! Are you eager to turn your job into a rewarding career in a dynamic and supportive environment? Look no further! At Cellular Sales, we pride ourselves on offering a fulfilling career path surrounded by a family-oriented culture. If you bring enthusiasm and a strong drive to succeed, we provide you with the resources, benefits, and an inclusive atmosphere to thrive. Ready to shape your future and represent leading services? As Verizon's premier retail partner, recognized as Agent of the Year multiple times, we operate nearly 800 stores across 40 states. With a 30-year legacy of exceptional customer experiences, we are constantly expanding and seeking motivated individuals to join our team of over 7,000. Job Summary As a Customer Service Representative, you will play a vital role in supporting our sales force. We are looking for creative and analytical thinkers who can build upon existing processes and enhance operational efficiency. Adaptability and a willingness to accept feedback are essential traits for this position, as you will be integral to improving productivity. Key Responsibilities Follow up on leads to strengthen customer engagement. Drive store traffic and contribute to overall market success. Respond to customer inquiries via phone and text promptly. Support the sales team by generating valuable sales leads. Adhere to communication scripts when addressing various topics. Research information using available resources to assist customers effectively. Provide comprehensive information about our products and services. Embrace constructive feedback for personal and professional growth. Required Skills Attention to Detail: Commitment to thorough and precise work. Effective Oral Communication: Conveying ideas and information clearly. Planning and Organizing: Managing priorities and resources efficiently. Problem Solving: Identifying issues and generating effective solutions. Written Communication: Articulating thoughts clearly and coherently in written format. Work Environment This position is based in a professional office setting where standard office equipment such as computers, phones, and photocopiers are routinely used. Physical Requirements Candidates must be capable of sitting for extended periods. The role is largely sedentary, although some filing and the ability to lift light items may be required. Position Details This is a full-time position with no travel expectations. Education and Experience High School diploma or GED required. Previous office experience preferred. Proficiency in Microsoft Office Suite is advantageous. Knowledge of customer service principles is a plus. Experience in a call center or customer service role is desirable. Data entry and typing skills are essential. Essential Attributes Positive and motivated attitude. High school diploma or equivalent; college degree preferred. A minimum of two years of related experience required. Strong communication skills. Interest in technology products and services. Business ownership mentality is encouraged. Compensation We offer competitive compensation, recognized as the highest within the wireless industry!