Adecco is currently recruiting for a Customer Service Representative, Jacksonville, FL. This is a temp to hire opportunity, with starting pay rates of $18.51/ hour and bonus based on metrics.

For instant consideration, apply now!

Perks:

Pay starting at $18.51 per hour, plus overtime as needed

Weekly paycheck

Competitive benefit options, including medical, dental, vision, and 401(k)

Bonus incentives offered for referrals

Access to Adecco’s Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses

Responsibilities:

Responsible for the day-to-day analysis, research and resolution of varied problems.

Functions include administering defined procedures, analysis and report generation, and exception processing.

Coordinates the implementation of products/services and operational solutions.

May assist in designing, documenting, implementing, and monitoring of new products/services.

Provides guidance to associates within own unit regarding procedural, technical and/or operational changes.

Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Requirements:

Experience handling difficult situations with customers.

Intermediate proficiency in written (including grammar and spelling) and verbal communications

Comfortable receiving ongoing performance feedback and coaching.

Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Comfortable receiving ongoing performance feedback and coaching.

Comfortable with ongoing change and learning new technology/processes.

Ability to analyze and resolve customer inquiries.

Ability to provide a positive customer experience through creative solutions.

At least an intermediate ability in computer skills.

Ability to navigate multiple computer systems while interacting with the customer.

High School Diploma or GED

Preferred Qualifications:

1-2 years of experience in the Banking/Financial industry.

1-3 years of experience working in a call center.

Experience working with customers.

Click apply for instant consideration for this job in Jacksonville, FL!

Pay Details: $18.51 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.