A client of Innova Solutions is immediately hiring for a Customer Service Representative

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Position type: Contract Location: Remote - ( AZ, CO, UT, NV, TX, IL, NC )

Description: As a Customer Service Representative, you will Have :-

1+ years of experience in a customer service and call center environment A quiet, distraction free, secure workspace (work cannot be done outside of declared home office) The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership for all meetings The ability to work a flexible schedule based on department needs, including nights, holidays, and weekends Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted. Clear and professional communication skills with customers and co-workers, both verbally and written The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors The ability to work with integrity and respect confidentiality The ability to independently apply strong analytical, problem-solving and decision making-skills

A day in the life... Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online related questions Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations Process and review register referrals, transactions, and credit line increase requests and payments

The ideal candidate will :- Have experience in customer service/call center/contact center, Technical Support and Escalation.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you! Nikita Awasthi 210-461-5250 nikita.awasthi@innovasolutions.com

PAY RANGE AND BENEFITS: Pay Range*: OR $17 per hour> *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

PDN-9fa49c5e-e820-4000-b411-e28f44a800cf Remote working/work at home options are available for this role.