Join the Pak as a Customer Service Representative

Location: Carteret, NJ

Schedule: Full Time; Monday - Friday

FLSA Status: Nonexempt

Reports To: Customer Service Manager

Who We Are

At FreezPak Logistics, we're a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state-of-the-art facilities and dynamic, innovative environment, we handle temperature-sensitive products with precision and care. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

When you join the Pak, you're not just starting a job - you're becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

Why Join the Pak? Grow With Us - Be part of a company experiencing exponential growth with career advancement opportunities. Family Culture - Work in a supportive, team-driven environment where everyone matters. Innovation & Excellence - We lead the industry with forward-thinking solutions and operational excellence. Meaningful Impact - Help keep America's food supply safe and moving every day. About the Role

As our Customer Service Representative , you will support our operations by processing orders accurately and efficiently while providing exceptional service to customers and collaborating with warehouse teams to ensure smooth fulfillment.

What You'll Do Process customer orders received through various channels accurately and efficiently. Review paperwork for accuracy and completeness, following up promptly on any discrepancies. Liaise with the warehouse team to ensure seamless order fulfillment and manage inventory status or special requirements. Manage heavy email and phone call volume professionally and efficiently, following up with customers timely. Regularly audit systems and reports to identify and resolve discrepancies, ensuring order accuracy and customer satisfaction. Work collaboratively with the team and independently as needed. What You Bring to the Pak Experience: Minimum 1 year of customer service experience; 1 year in logistics; and 1 year of data entry. Education: High school diploma or equivalent. Skills: Strong organizational and communication skills, accuracy, and attention to detail; ability to handle a fast-paced work environment. Technical: Working knowledge of Microsoft programs (Excel, Word). Physical Requirements Ability to work in office environments within warehouse settings as required. Benefits Health Insurance - comprehensive plans for you and your family 401(k) + Company Match - plan for your future with our competitive program Paid Time Off (PTO) - generous time off to support work-life balance Life Insurance - financial protection and peace of mind for you and your loved ones Career Growth - incredible opportunities to advance as we grow

Ready to Join the Pak?

If you're looking for more than a job - if you want to build your career with a company that feels like family and values your contributions - FreezPak is the place for you.

Apply today and let's keep the world's food moving safely and efficiently, together.

Equal Opportunity Employer

FreezPak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Pay Range: $17.00 - $21.00 per hour

This pay range represents the Company's good-faith estimate of the starting hourly compensation for this role at the time of posting. The actual rate will be determined based on a combination of factors including experience, qualifications, work location, and internal pay alignment, in accordance with applicable laws.