Customer Service Representative

6 Days Old

Are you looking to start your career with a great company? Do you want to learn more, do more? Want to work in a dynamic environment with an amazing team? Then I want to talk to you!
Who We Are:
Based in LaGrangeville, NY at Sky Acres Airport, Skygeek Logistics Inc, has served the aircraft community as well as the aviation industry at large for over fifty years.
Payrate : $22.50
Location : LaGrangeville, NY
Summary:
A SkyGeek Customer Service Representative is responsible for interacting directly with our customers and various internal functional groups to ensure the timely and accurate delivery of products ordered on SkyGeek.com.
After initial on-site training of up to 90 days, this will become a hybrid position requiring employee to be in onsite 2 to 3 days per week.
What You Will Do Everyday:
Primary point of contact for customers throughout the ordering process. Full end-to-end customer support case ownership. Provide accurate and efficient communication with customers via chat, email and telephone. Classify request types for agent follow-up. Identify recurring issues and escalate them to the correct department for resolution. Requirements: 2 years' experience in retail, call center operations or other customer service/facing position (preferred). Attention to detail, order accuracy, compliance with department standards and excellent time management skills are required. Must be able to work independently with minimal supervision. Sincere passion to delight our customer, solve problems and provide a positive experience. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS
Protected Veteran Definitions Disabled Veteran - one of the following: o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or o a person who was discharged or released from active duty because of a service-connected disability. Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Location:
Lagrangeville, NY, United States
Category:
Office And Administrative Support Occupations

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