On-Board Services is hiring a

Customer Service Representative

Louisburg, NC!

For immediate consideration please send your resume to

Subject Line: Position Title and State you are Located.

About Us:

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as k.

Position Details:

Position Type: Contract

Job Location: Louisburg, NC

Benefits: K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $-/hourly

Overview:

We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order processing, provide ongoing support to customers, and resolve issues with professionalism and efficiency. This role is critical in maintaining a high level of customer satisfaction through prompt and effective communication, accurate order entry, and proactive follow-up.

Requirements:

• Receive and process customer orders via phone, email, or online portals with accuracy and attention to detail.

• Follow up on orders to ensure timely delivery and resolve any delays or issues that arise.

• Communicate with internal departments (sales, production, shipping) to coordinate order fulfillment.

• Handle customer inquiries and complaints professionally, providing appropriate solutions in a timely manner.

• Maintain accurate customer records, order logs, and correspondence in the company’s CRM or ERP system.

• Monitor and track backorders, substitutions, and returns, keeping customers informed throughout the process.

• Identify recurring issues and recommend process improvements to enhance customer satisfaction.

• Support account managers and sales teams as needed with customer updates and order status reports.

• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• + years of customer service experience, preferably in an order entry or sales support role.

• Strong written and verbal communication skills.

• Excellent conflict resolution and problem-solving abilities.

• Proficient in Microsoft Office Suite and experience with ERP/CRM systems (, SAP, NetSuite, Salesforce).

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Ability to learn about the product and gain product knowledge

• Business to Business conversation and sales

• Sales Experience is a plus