Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off

Job Title: Customer Service Representative
Location: St. Louis Park, MN
Employment Type: Full-Time, In-Office

About Us:
Join our dedicated State Farm agency in St. Louis Park, MN, where we pride ourselves on delivering exceptional insurance services to our community. We are seeking a friendly, detail-oriented Customer Service Representative to be the frontline support for our valued clients.

Job Summary:
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers regarding their insurance needs. You will handle inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, billing questions, and payments. You will also be responsible for answering phones and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email and in-person.
• Provide accurate information about insurance products, eligibility, and coverage details.
• Process policy changes, transfers, and claim submissions efficiently.
• Handle billing questions, take payments, and clarify billing statements.
• Maintain detailed and organized records of customer interactions and transactions.
• Collaborate with agency team members to resolve customer issues.
• Obtain and maintain a Property and Casualty insurance license as required.

Qualifications:

• Minimum of 2 years of customer service experience, preferably in insurance or related fields.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Willingness and ability to obtain a Property and Casualty insurance license (training/support provided).
• Proficient with computers and basic office software.

Benefits:

• Paid time off (PTO)
• 401(k) plan with company matching
• Health Reimbursement Account (HRA)
• Supportive team environment with opportunities for professional growth

We look forward to welcoming a motivated and customer-focused individual to our team!

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.