Benefits:

Health Reimbursement Account (HRA)

401(k) matching

Paid time off

Wellness resources

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Position Overview

Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency. Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.

Responsibilities

Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.

Establish customer relationships and follow up with customers, as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, identify customer needs, and market appropriate products and services.

Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting.

Handle escalated customer complaints and issues.

Be extremely diligent in notating accounts and conversations as they occur.

As an Agent Team Member, you will receive...

Health Reimbursement Account (HRA) w/ monthly spend allowance

Supplemental Health

Group Life Insurance Benefits

Base salary plus commission/bonus

Simple IRA w/company match

Paid time off (vacation and personal/sick days)

Monday - Friday hours with major holidays off

Growth potential/Opportunity for advancement within my agency

Requirements

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal and listening

People-oriented

Detail oriented

Proactive in problem solving

Able to learn computer functions

Ability to work in a team environment

There are also commission and bonus opportunities to increase base salary as well!