Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.

Our office and this full-time Account Representative Customer Retention position is conveniently located in Irving - Las Colinas. As an Account Representative, you will be responsible for servicing customer accounts, answering inbound calls, updating policies, scheduling appointments, educating customers, cultivating relationships, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop abilities that will last a lifetim

RESPONSIBILITIES & QUALIFICATIONS:

• Must be located in Texas and eligible for employment.
• Warm, sincere & outgoing personality.
• Must obtain Texas Insurance Licenses prior to starting. One license is required to start, both are preferred. Exam materials & license fee is reimbursable. Bonuses available for passing exams.
  1. Property & Casualty License and
  2. Life & Health License
• Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails
• Responsive communicator with a sense of urgency.
• Goal-oriented and self-motivated.
• Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
• Comfortable asking current customers and prospects about other needs such as life or health insurance, and investment needs.
• Undeterred by rejection or failure - a growth mindset.
• Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
• Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings.
• Coachable - a desire to learn & follow proven methods.
• Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook.

COMPENSATION:
Competitive Base Salary + Opportunity for Sales Commissions & Team Bonuses