Customer Service Representative - State Farm Agent Team Member

New Today

Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Donation matching
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Signing bonus
Training & development
Vision insurance
Position Overview
At Jack Hamblet State Farm we work to help our community grow generational wealth.  We do that by helping them make informed decisions to mitigate risk, save money, and plan to achieve their dreams.
We support each other here. We work on the Bill Nye rule, everyone you've ever met knows something you don't. If you want to work in a supportive environment where everyone is encouraged to take time to develop themselves each week this could be for you. Learning new things and helping people make important financial decisions takes continuous development and curiosity.
This position is focused on helping our current customers review their coverages and help customers realize their dreams.
We're a close team, and beyond caring about our customers and their financial well being, we like working with nice people.  The team here is super friendly and during the interview process you'll have the chance to chat with each team member, ask questions and get to know us.
Responsibilities
Establish deeper relationships with existing customers.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Help customers identify needs and be proactive about finding solutions.
Work with the agent to establish and meet goals.
Work with the agent to identify and support local community events in our market.
Help our community build generational wealth.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent interpersonal skills (enjoy speaking with people and care about what happens to them)
Detail oriented
Ability to work in a team environment
Ability to multi-task (but really one thing at a time) Give the customer your total attention no need to work through a large waitlist, we're about people helping people, multi-tasking really in my book just means the ability to schedule important things first and work on multiple different projects over the course of a day
Ability to effectively relate to a customer
Bilingual - Spanish required
Property and Casualty license (must be able to obtain, you can do it)
Life and Health license (must be able to obtain, I did it, you can do it too)
Courses on ethical and customer centered sales practices will be required
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Apply
Location:
Phoenix

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