ROLE DESCRIPTION:
As a Customer Service Representative-State Farm Agent Team Member with a State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support - We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Build productive relationships to create a pool of prospective insurance clients from various sources
• Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria
• Work with clients to deliver risk management strategies that fit their insurance risk profiles
• Constantly update our database and records
• Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Current or recent insurance customer service/sales experience preferred.
• Positive attitude - Coachable
• Strong work ethics
• Ability to constantly update job knowledge and learn about new insurance products and services
• Insurance Licenses (Property & Casualty and Life & Health required
• Overall total comp for this role is based on candidates insurance experience, licenses, skillset, education

BENEFITS:

• Competitive base comp (doe)
• Bonus based on performance/production
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Professional clean office environment
• Paid initial training

This position is with a State Farm Agent's office, not State Farm Companies.