Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

Hourly pay plus commission/bonus

Paid time off (vacation and personal/sick days)

Flexible hours

Valuable experience

Growth potential/Opportunity for advancement within my agency

Requirements

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Interest in marketing products and services based on customer needs

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

People-oriented

Self-motivated

Proactive in problem solving

Dedicated to customer service

Experience in a variety of computer applications, particularly Windows

Ability to work in a team environment

Ability to multi-task

Ability to explain complex financial issues in understandable terms

Bilingual - Spanish preferred

Property and Casualty license (must be able to obtain)

Personal Lines Licenses (must be able to obtain)

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Must be available to work the following schedule: Monday-Friday 9am-5:30pm; Saturday 10am-2pm

Bachelor's degree preferred

Associate's degree or higher preferred