Description

F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be in support of a state-wide program. The Project Hours of Operation are Monday - Friday; 8:00 am -7:00 pm EST.

Receive high volume in-bound calls and assist customers with starting/stopping/transferring service Occasional out-bound calls for verification purposes Data entry of sensitive information Research and resolve customer questions and issues using online tools and systems Operate multiple applications, databases, and computer programs Assist customers with setting up payment arrangements and budget billing Assist customers with processing payments Assist customers with setting up and or accessing online accounts Work Environment Call/Contact center In-Office/hybrid but may support remote work. If you live within 50 miles of either office in MA or NH this is an in- office role. Working from Home Requirements: Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds. Private, quiet, and distraction free room/office space Adhere to Telecommute Policy in its entirety Position Requirements

Competencies Ability to retain information taught and leverage that information Ability to acknowledge customer issues and provide solutions to solve them Ability to absorb or create best practices to provide a great customer experience Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat Knowledge of customer service practices and principles. Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Ability to handle sensitive and private information Well organized, results driven, and able to work in a fast-paced environment Ability to resolve challenging situations calmly and professionally Ability to manage time and prioritize Preferred Education and Experience Highschool Diploma or equivalent Experience working remotely. Experience in a high-volume inbound call center. Bilingual in Spanish and English is strongly preferred Veterans encouraged to apply Security Clearance Requirements May be required to pass Federal background screening and/or state level criminal background screening. Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Full-Time/Part-Time Full-Time

EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

Division Corporate

Exempt/Non-Exempt Non-Exempt

Location Exeter

Category Customer Service

Shift Rotating

Position Customer Service Representative (SJI)

Req Number CUS-25-00011

Open Date 9/5/2025

This position is currently accepting applications.