Responsibilities: Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools

Excellent verbal and written communication skills both on the phone and in person one-on-one

Strong math background needed to estimate product cost

Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service

Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories

Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns

Must be able to prioritize, organize, and follow-up based on given timelines

Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow

Qualifications: Commitment to providing outstanding customer service Ability to multi-task in a fast-paced environment Ability to work in a team atmosphere Ability to resolve conflict with creative use of resources High attention to detail Excellent organizational skills Strong communication skills Prior customer service experience is a plus, but no experience required High school diploma required, college degree preferred Compensation and Benefits: In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Work life balance is valued and encouraged. Green Bay Packaging benefits may vary by position or division. You'll have real opportunities to grow your skills, stretch your strengths, and maybe even discover talents you didn't know you had. Company Overview: Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit . Education Preferred High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.