Responsibilities

Manage medium to large accounts (80K a year and up) Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution. May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Provide technical assistance for customers. Qualifications 3-5 years Customer Service experience, door industry preferred High School diploma or GED required. Highly proficient with Microsoft office suite required. Action Oriented Communicates Effectively Manages Ambiguity Resourcefulness Plans and Aligns Optimizes Work Processes Core Competencies Customer Focus Drive Results Collaborates Instills Trust