Customer Service Representative Hourly Pay Range: $19.31 - $28.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Customer Service Representative Location: Swedish Hospital Full Time/Part Time: Full Time, 32 hours Hours: Monday-Friday, 4pm-10:30pm, rotating weekends and holidays What You Will Do: Demonstrates courteous, respectful, customer-centered behavior at all times including in manner of communication, accountability and presentation. Answers a high volume of calls promptly ensuring outstanding customer service at all times. Responsible for accurate patient registration, specimen accessioning and pre-analytical processing. Follows established protocols and procedures to accurately perform test(s) order entry, specimen labeling and handling and result(s) notification. Resolves outstanding specimen or order related problems, errors or questions in real time and within same shift if possible or within one business day as applicable. Performs clerical duties including report faxing, distribution and general filing. Collects laboratory specimens from clients and delivers reports and lab supplies to clients on a as needed basis. Documents and reports problems and complaints from clients to the Senior Customer Service Representative or in the absence of the Sr. CSR, the Laboratory Supervisor. Assists with the maintenance of daily courier routes. What You Will Need: Education: High School diploma or equivalent. Certification: N/A Experience: Prefer two or more years of college course work and/or two years of related medical office or lab experience. Pleasant and outgoing personality, basic typing and computer skills. High degree of accuracy and attention to detail and the ability to multitask. Unique or Preferred Skills: Driver's license. Benefits: Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions) Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.