Customer Service Representative – Home Service Industry

Middle Tennessee | Full-Time

We are a fast-growing, high-volume fireplace and chimney service company known for quality craftsmanship, outstanding customer care, and a commitment to excellence. We’re looking for an experienced, results-driven Customer Service Representative (CSR) who knows how to turn calls into booked jobs and thrives in a fast-paced environment.

This is NOT an entry-level position — we need a confident professional with the skills to keep our schedule full.

What You’ll Do

Answer inbound calls with professionalism and warmth while keeping efficiency top of mind

Prioritize and set leads based on urgency, value, and company goals

Convert inquiries into booked appointments

Recognize that every call not booked is lost revenue — and act accordingly

Manage call volume while maintaining accuracy, composure, and exceptional service

Follow up with leads to capture missed opportunities

Collaborate with the operations team to keep the schedule optimized and productive

What We’re Looking For

3+ years experience as a CSR, preferably in the home service industry (HVAC, plumbing, electrical, pest control, etc.)

Proven ability to convert calls into revenue

Strong understanding of lead setting, call priority, and follow-up strategy

Excellent phone etiquette and communication skills

Outgoing, persuasive, and comfortable guiding customers to the right decision

Ability to thrive under pressure and maintain a positive attitude

Tech-savvy and comfortable with scheduling software, CRMs, and call tracking tools

What We Offer

Competitive pay (commensurate with experience)

Paid vacation and paid holidays

Medical, dental, and vision insurance

401(k) with company match

A supportive, high-energy team environment where performance is rewarded

If you’re a top-tier CSR who knows how to fill a schedule and maximize every lead, we want to hear from you. Apply today and take the next step in your career with a company that values skill, drive, and professionalism.