Customer Service Representative - Full Time

New Yesterday

Job Title:         Customer Service Representative
Reports to:       Club Manager
Status:               Full Time
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
·       Greet/meet potential members, providing a great customer experience.  ·       Handle front desk related tasks: o   Answering phone calls in a polite and friendly manner to assist with questions or concerns. o   Taking info calls and tours o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. ·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. ·       Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. ·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. ·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. ·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. ·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
·       Honesty and good work ethic ·       Strong customer service skills ·       Basic computer proficiency
Physical Demands
·       Standing and walking at least 75% of the shift ·       Talking in person or on the phone at least 75% of the shift ·       Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
·       Dollars for Scholars Program ·       Employee Appreciation Program ·       Free Membership for self and one family member or friend ·       Team Member Support Team ·       Health, Dental and Vision Insurance ·       Critical Illness Insurance ·       Short Term Disability Insurance ·       Accident Insurance ·       Voluntary Life Insurance ·       Pet Insurance  ·       HSA -      Advancement Opportunities
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Location:
Westminster
Job Type:
FullTime

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