Customer Service Representative Customer Service Representative

14 Days Old

Customer Support

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. Provide accurate information regarding products, services, orders, and account status. Troubleshoot customer issues and work with internal teams to resolve concerns quickly. Document all customer interactions in the CRM system with accuracy and attention to detail.

Operational Excellence: Meet or exceed performance metrics such as response time, quality, and customer satisfaction. Follow established processes while identifying opportunities to improve efficiency. Support workload management by assisting peers and contributing to team goals.

Strategic & Project Support: Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives. Provide input and feedback to improve workflows, training materials, and knowledge resources. Collaborate with cross-functional teams to test new tools, systems, or procedures.

Other Duties: Support ad hoc assignments as directed by leadership. Maintain a positive, professional attitude while representing the company brand.

Location: On-site 5 days/week (CNP location) Hours: Multiple Shifts available between 8:30am and 6:30pm

Quals: High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred. 1-2 years experience in customer-facing role. Experience in a contact center environment strongly preferred. Ability to multi-task and manage multiple conflicting priorities. Ability to maintain composure through stressful situations. Proficient in Microsoft applications. Excellent written and oral communication skills required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Location:
Rochester
Job Type:
FullTime

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