Position Type: Full Time Location: Morrisville, North Carolina Date Posted: Date posted 08/13/2025 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2025-57087 Business unit: Customer Operations CRP118 This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!

As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company. WHAT OUR CHAT REPAIR AGENTS ENJOY MOST Interacting with customers through our web-based chat platform Effectively handling questions and concerns related to video, Internet, and phone products and services Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running Coordinating customer service escalations with local management to determine the need for a field technician visit Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.

WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers Technical Skills : MS Office and personal computer skills Skills : Communication, dependability, multi-tasking, typing, customer service Abilities : Problem-solving, critical thinking, attention to detail, tech savvy, resilient SPECTRUM CONNECTS YOU TO MORE Tools + Tech : Work with innovative, web-based chat technology and information systems Supportive Team s: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Competitive Pa y: Generous $20 per hour starting pay Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company Learning Cultur e: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards :