Customer Service Representative - AT&T

New Yesterday

Job Description
Job Description
Call Center Customer Service Representative

Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.

As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.

KEY RESPONSIBILITIES:
  • Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
  • Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.
  • Document customer interactions and maintain accurate records to ensure continuity of service.
  • Educate customers about services and promotions to enhance their experience.
  • Collaborate with team members to improve overall service delivery and customer satisfaction.

Join us at OneTouch Direct, where your customer service skills can shine!

SHIFT:

Available shifts may include flexible hours, including evenings and weekends.

Requirements

  • Strong verbal communication and interpersonal skills.
  • A customer-focused mindset and passion for helping others.
  • Ability to work in a fast-paced environment while handling multiple tasks.
  • Proficiency in computer applications and systems.
  • Previous experience in customer service or call center preferred but not required.
  • High School Diploma or equivalent is required.

Benefits

  • Full-Time Hours: 40 hours per week schedule
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! ยท
  • Supportive Environment: Classroom training, plus ongoing support for your success!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Culture: Diverse, welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person!
Apply
Location:
Tampa

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