Location: Moncton, New Brunswick, Canada (Onsite) Starting Salary: $21.09/hour Branch: Cargo Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that:

This is a fast-paced call centre role: You'll be working in a structured, shift-based setting that operates year-round, including holidays. Flexibility and comfort with shift work are crucial

Communication and focus are essential: You'll need to stay attentive, collaborate effectively, and handle challenging customer interactions with professionalism.

Strong performance leads to growth: Meeting targets and maintaining a positive attitude can open doors to new opportunities.

Key duties:

Provide exceptional customer service at the Cargo Call Centre.

Perform shipment tracing, World Tracer transactions, and lost & found functions.

Prepare records, process data entry, and manage customer interactions using multiple Cargo systems.

Resolve customer complaints related to lost, delayed, mishandled, or damaged shipments.

Determine cargo rates, routings, and shipping procedures, including check-in and delivery.

Utilize a cloud-based CRM system to manage customer inquiries via phone and email.

Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.