Customer Experience Specialist - PT

92 Days Old

: Customer Service & Valet Driver - $15.00/hour If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team! What You'll Do: Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return, including clear communication and logistics. Deliver a best-in-class experience, ensuring a welcoming, professional, and personalized interaction with all customers. Coordinate vehicle pick-up and drop-off in collaboration with team members and management. Communicate proactively with customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations. Greet customers warmly, assist with luggage, and provide an overview of the rental vehicle upon arrival. Deliver vehicles directly to customers to provide a premium experience. What We're Looking For: Minimum 1 year of experience in customer service, preferably in hospitality or car rental. Professional, friendly demeanor focused on customer satisfaction. Strong verbal and written communication skills. Proficiency with mobile devices and technology. Valid Driver's License. Must be 18+ and legally authorized to work in the U.S. Ability to work in a fast-paced environment with multitasking skills. Flexibility for various hours, including evenings, weekends, and holidays. Willingness to work outdoors in all weather conditions. On-site presence required; remote work not an option. Ability to lift up to 50 pounds, and perform physical tasks related to driving and vehicle handling. Perks You'll Get: Bi-weekly or weekly wages depending on location. On-the-job training and paid time off. Medical, dental, and other insurance options. Tax-free benefit contributions for transportation or parking expenses. Retirement benefits (401k). Employee discounts on car rentals and vehicle purchases. *Perks may vary based on employment status and location. Who We Are: Join Avis Budget Group, a team of 25,000 driven individuals committed to moving the future of transportation forward with innovative, customer-focused solutions. Our culture is performance-driven, supporting each other through leadership, training, tools, and rewards. We aim to make a positive impact on our colleagues, customers, and communities. The Fine Print: Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. This advertisement does not guarantee employment. Responsibilities and functions may change per business needs. Compensation and benefits are accurate as of the posting date, but may be modified. The position may be with any affiliate of Avis Budget Group. Location: Miami, Florida, United States of America
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Location:
Miami, FL, United States
Category:
Marketing & Media

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