Location: Boston, MA, United States (on-site) Starting Salary:  $22.40 Branch: Airports North America Category: Unionized (IBT) Employment Type: Part-Time Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. It’s important to know that Every passenger interaction is unique: You'll handle a range of situations with empathy and professionalism to ensure a positive experience. The shift bidding and attendance policies take time to learn: They can be complex, but we’ll support you as you learn to manage your schedule effectively. Flexibility is key: Irregular operations are common, and being adaptable with a positive attitude helps you thrive in a fast-paced environment. Responsibilities: Deliver outstanding customer service throughout the travel journey. Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim. Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents. Provide information and make reservations, including guidance on Customs and Immigration requirements. Coordinate boarding procedures and operate loading bridges in compliance with safety protocols. Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution. Support VIP passengers, including First-Class lounge services and check-in assistance. Update passenger records in the system (PSS) to ensure accurate processing. Make and document operational decisions in the absence of supervisory staff. Uphold company standards, including professional appearance and conduct.