Summary

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.

Named one of America’s Greatest Workplaces in Health Care by Newsweek.

Named one of America’s Greatest Workplaces by Newsweek in 2024.

Recognized as the Greatest Workplace for Women in both 2023 and 2024.

Listed as one of the Greatest Workplaces for Diversity in 2024.

Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.

Ranked among the Best Employers by State for Missouri.

Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

Medical, Vision, Dental, Retirement Plan with employer match, and many more!

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Summary

The Customer Service Rep is responsible for providing customer service support throughout the department by assisting callers and answering various billing questions. Follows up on patient accounts and forwards outstanding requests to the appropriate account representative or department. Processes customer payments via telephone and documents appropriately.

Job Requirements

Education

Required: High School Diploma or Equivalent

Experience

Preferred: Customer service experience

Skills

Excellent verbal and written communication skills

Able to work independently and collaboratively in teams

Proficient Computer skills and operate billing software

Medical Terminology

Ability to multi-task & have attention to detail

Excellent typing skills including using the 10 key pad

Licensure/Certification/Registration

N/A