Full job description

JOB SUMMARY The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. Must work fast with a sense of urgency, while offering amazing standards of guest service and care. Looking to fill this position asap.

RESPONSIBILITIES

Demonstrate the highest standards of guest relations and care when assisting guests at the counter

Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business

Ensure adequate stock levels of supplies and consumables for the Café area

Manage queues and exceed guest expectations; upsell to maximize profit

Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash

Handle guest complaints in the first instance and report feedback to the Leadership Team

Work within established guidelines and operating procedures

Measure and assemble ingredients for menu items

Properly cook and store food items at appropriate temperatures

Rotate stock items as per established procedure

Ensure compliance with all health code regulations

Maintain clear, well-organized kitchen and storage areas

Participate in regular staff meetings and training, as required

Other duties as tasked by Leadership

QUALIFICATIONS

Minimum of High School Diploma or equivalent required, some College preferred

Previous restaurant/quick service experience preferred

Basic math skills of adding and subtracting required

ServSafe or similar food handling certification preferred

ADDITIONAL REQUIREMENTS

Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure

Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service

Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask

An effective, well-organized and efficient team player with a strong sense of discipline and urgency

Holds oneself accountable for high personal standards of conduct and professionalism

PHYSICAL REQUIREMENTS

Work days, nights, and/or weekends as required

Work in a noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Lift and carry up to 30 lbs