Description Position at Solano-Napa Pet Emergency Clinic Client Service RepresentativeReports To: Hospital Director Department: EmergencyLocation: AllFLSA Status: Non-Exempt Effective Date:JOB SUMMARYThe Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community. Hourly rate $20-$25.00 based on experience.PRINCIPAL DUTIES AND RESPONSIBILITIESResponsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.Models a professional and courteous manner with staff and clients.Efficiently answers telephone calls and client questions, takes messagesAssists technician with providing routine instructions to owners on the proper administration of the medication.Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital. Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.Handles all animals with both caution and compassion.Other duties as assignedESSENTIAL JOB REQUIREMENTSThe requirements listed below are representative of the knowledge, skill, and/or ability required for the role of Client Service Representative:Basic veterinary medical knowledge is desiredClient service and interpersonal skillsUnderstanding or ability to quickly learn and apply basic patient restraint techniquesReading and interpreting patient charts and treatment sheetsEffective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)Professional and courteous in communication and demeanorFlexibleWilling to learn and adaptAttention to detailAdherence to procedures and protocolsWorks well in team environmentSelf-starter and able to work with minimal supervisionCOMMUNICATION SKILLSCandidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication. Other essential communication skills include but not limited to:Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift LeadAbility to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.