The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services. Position Accountabilities Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.

Greet and provide exceptional service in person and by telephone/email.

Provide accurate information regarding Bank services, products, policies and procedures.

Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.

Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)

Complete forms and other required documents and follow Bank policies and procedures.

Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.

Perform all duties of a Teller to include: Provide excellent client experience Perform basic client and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Develop and maintain knowledge of bank products, services, including other lines of business Ability to learn and adapt to changing digital channels

Perform other duties as assigned. Organizational Relationship

This position reports to Branch location leadership.

Position Qualifications

Education & Experience High school diploma or equivalent (GED).

One (1) or more years of experience in a client service and/or a cross-trained teller position

Previous cash handling experience preferred Knowledge & Skills Excellent customer service skills

Excellent oral and written communication skills

Ability to exercise sound business judgment

Proficient computer skills

Ability to handle multiple tasks with attention to details

Flexible, able to adapt to change

Shifts may vary for each position offering, depending on business need

Able to stand for extended periods of time and lift objects up to 30 pounds

Some local travel possible We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.