Client Experience Project Manager

New Today

Description The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Performs other duties as assigned.
Key Accountabilities:
Project Coordination
Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA's and vendor partner data issues.
Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement
Process Efficiencies and Documentation
Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals
Audit Management
Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors.
Reporting
Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions
RFP Management
Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines.
Required Qualifications:
Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field
5 years of experience beyond degree
Strongly Preferred Qualifications:
Proven experience in project management, preferably in client management or customer service role
Strong problem-solving skills with a track record of managing complex issues
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
Experience in managing audits or similar projects is highly desirable
Ability to handle multiple projects simultaneously while maintaining attention to detail
Proficient in project management tools and software
Familiarity with data management, reporting, and compliance standards is a plus
Strong analytical and critical thinking skills
Excellent organizational and time management abilities
Ability to work independently and as part of a team
Adaptability to changing client needs and project requirements
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, or Omaha, NE.
The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Location:
Minnetonka, MN, United States

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