Were one of the fastest-growing companies in the home inspection industry, serving homebuyers and agents across Long Island, NY. Our team culture is high-trust, high-support, and relentlessly customer-focused.

Own the phones: Answer inbound calls/chats and clearly explain the value of our inspection services to homebuyers and agents.

Convert & schedule: Book inspections, recommend relevant add-on services (e.g., termite, mold, radon, sewer scope when applicable), and fill routes across multiple inspectors and time windows.

Listen first: Ask smart questions to understand each callers needs, property details, and timelines.

Research on the fly: Verify property details using real-estate listing platforms (e.g., Zillow ) while on the call.

Coordinate flawlessly: Create and update orders, assign field jobs, and manage calendars with zero double-booking.

Follow through: Send confirmations, reminders, and post-call follow-ups; capture notes that make life easier for clients and field teams.

Document & improve: Follow SOPs, call scripts, and checklists; suggest improvements as you spot them.

Protect the brand: Maintain a calm, professional tone and a tidy, camera-ready appearance in all virtual meetings.

Consistently meets or exceeds booking rate and KPI goals.

Accurate data entry and schedule coordination with minimal rework.

Positive feedback from callers and teammates; QA call scores on target.

Proactive suggestions that streamline at least one step of our workflow.

Sales-minded communicator: Clear, warm, and confident English (written & spoken) with excellent listening skills.

Customer obsession: You make people feel heard, informed, and excited to book.

Multitasking under pressure: Navigate calls, calendars, and research without dropping details.

Tech-comfortable: Quick learner with business apps and web tools; can follow structured SOPs precisely.

Home services or home inspection industry experience.

Experience with VoIP/softphone systems (e.g., Nextiva/RingCentral/Dialpad), Google Workspace , CRMs (e.g., HubSpot or similar), scheduling platforms, or report tools (e.g., Spectora/ISN or similar).

Prior KPI-driven call center or inside-sales experience.

Full-time, remote

Core coverage during U.S. Eastern Time business hours; Shift is 5 days(40hrs a week), must be available weekends .

Reliable attendance is non-negotiable.

Computer: Must be Win11 or higher

Monitors: Two (2) monitors minimum for call handling + research + scheduling.

Internet: High Speed, stable, wired connection strongly preferred; minimum 50 Mbps down / 10 Mbps up (100/20+ ideal).

Headset/Mic: Noise-canceling headset or high-quality mic with clear audio.

Camera: HD (1080p) webcam for regular video meetings.

Workspace: Quiet, private , professional background; clean, tidy appearance for video calls.

Power/Internet backup strongly preferred (UPS, secondary ISP or mobile hotspot).

Stable, long-term role with a supportive team that helps you grow.

Clear SOPs, coaching, and frequent feedback.

Mission-driven work that genuinely helps people during a major life purchase.