CCaaS Shift Lead - Afternoon Shift
New Today
- Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.
- Provide guidance and assistance to Tier 1 and Tier 2 resources as needed.
- Provide a daily summary (reports through the ServiceNow ITSM) to the custom
- Location:
- Maryland
- Job Type:
- FullTime
- Category:
- Other