CCaaS Shift Lead - Afternoon Shift

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Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customaa415a4b-8b21-40fc-a65c-70d2b25ca29a
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Location:
Gwynn Oak, MD, United States
Category:
Management Occupations

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