Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. May be involved with role playing or themed restaurants. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining.Responsibilities : Must be comfortable working in a banquet environmentReview BEO‘s and set tables, linen and service ware based on requirementsGreet and seat guestAbility to serve 4-6 table stations, depending on party size which includes taking food order, entering in POS system, delivering food to tables and following up with guest service and needs until meals are complete and guest leaves (all course meals, refills, pre-bussing tables etc.)Some computer experience, working with POS systems; entering guest food orders accurately and efficientlyMay set tables and/or seat guestsAbility to anticipate Guests needs and act accordinglyServes food and beverage to Guests at proper temperature • Shares knowledge of wines, spirits to GuestsAble to articulate menu options and ingredients to GuestsAssists guests with directions, entertainment, show event schedules and other informationClears tables and perform pre-bussing dutiesAbility to work with kitchen/restaurant equipment including, but not limited to coffee brewers, juice and soda fountains and toastersMust be comfortable working with kitchen supplies including small/large trays, carafes, coffee pots, plates, silverware and glasswarePractices proper sanitation procedures and maintains cleanliness of the side stations • Completes assigned side work as necessary including but not limited to: polishing silverware, folding/rolling napkins, filling condiment caddies, cleaning beverage side station, slicing and pitting fruit for garnishing drinksMay combine the serving of food with a small amount of the preparation of foodMay serve as a Cocktail serverEnters guest order into system, delivers guest check, completes self-banking of guest checksBasic Qualifications : Must meet state requirements to obtain Hawaii Liquor Commission cardMust be at least 21 years of agePrevious serving experience requiredAbility to multi task and work in a very fast paced environmentSpeed, accuracy and efficiency are required and ability to work well under pressureDemonstrated ability to own and resolve guest situationsDemonstrated excellent Guest service and service recover skillsAdept at troubleshooting and can calmly handle difficult situationsSelf directed, trusted and well respected by peersMay be part-time or seasonal rolesMust be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special eventsAvailability Requirements:Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the trainingMinimum 3 days of FULL AVAILABILITY per week ongoingPreferred Qualifications: Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)Previous bartending experience in a fast paced high volume environmentSome food serving knowledge/experienceKnowledge of Hawaiian/Japanese language preferredFull availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.Additional Information : SCHEDULE AVAILABILTYPosition is Part-time. Must have open availability on Tuesday, Wednesday, Friday and Saturday nights.Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATIONAfter clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page..Keyword: AULANICASTING, Aulani CastingThe pay rate for this role in Hawaii is $15.50 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.