Call Center Manager - Retail

2 Days Old

POSITION SUMMARY
The call center manager oversees the daily operations of a call center, ensuring efficient and effective customer service. This includes hiring, training, and motivating call center staff, as well as monitoring performance, handling escalated issues, and optimizing processes for improved efficiency and customer satisfaction. They also play a crucial role in setting goals, tracking key performance indicators (KPIs), and reporting on performance to upper management.
ESSENTIAL FUNCTIONS
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Location:
Sioux Falls

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