Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations. Benefits: Health/dental/vision/supplemental insurance/401(k)/Paid Time Off Comprehensive and ongoing training Employee Wellness Program Strong company culture with career growth opportunities Responsibilities: Act as the point of contact for complex customer issues that require immediate attention and resolution Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Projects management team Qualifications for the position include: 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management. Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred Bachelors degree in related field or equivalent experience required AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers The Enlightened Choice in Health Service Management