Call Center Agent

4 Days Old

Job Position: Call Center Agent
Location: Detroit, MI 48226
Pay Rate: $18.84/hr
Shift: Monday - Friday 8:30am - 5:00pm
Description:
We are hiring Call Center Representatives for a local non-profit community organization.
This is a 6-month temporary assignment.
In this role you will provide exceptional customer service, accurate data entry, screen potential clients, assist in distribution of funding utility assistance dollars, and be responsible for responding to applications and inquiries with a resolution.
Job Duties:
Responsible for answering incoming calls with professionalism. Provide timely and accurate information to incoming clients regarding programs and services. Pre-screening potential clients via telephone and/or in person. Provide assistance with the completion of applications in accordance with established departmental policies and procedures. Determine eligibility for utility assistance. Maintaining all data and client's information Maintaining records of transactions & applications. Qualifications: Minimum 2 years of customer service experience or public service experience in high-volume environment Good written and oral communication skills Data entry with speed and accuracy Must pass a background check
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Location:
Detroit, MI, United States
Category:
Office And Administrative Support Occupations

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