CALL CENTER AGENT

5 Days Old

Call Center Representative When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference. You will be empowered to deliver exceptional member service to 50 - 100 callers daily, helping with everything from account questions to loan applications. You'll do this by developing and maintaining a productive relationship and interaction with all callers, while providing personalized, consultative education and information. At Credit Union ONE you will help deliver the core values of integrity, respect, financial stewardship, member commitment and employee commitment to each and every member, each and every time. This is the opportunity and challenge you have been looking for! Primary responsibilities include: Work effectively in a structured, friendly environment Collaborate with branch staff and other departments to provide an exceptional member experience Adhere to daily schedules and assignments Assist callers with telephone/electronic communication service, financial transactions, first call resolution, cross-sales, and referrals Document thoroughly all calls and actions taken within core systems Perform all other related duties as assigned Meet service level and referral goals assigned Attain quality monitoring and scoring goals assigned Qualifications include: High school diploma or equivalent Minimum two years of work-related experience in financial services, retail, or general sales One year call center experience preferred Ability to work effectively in a fast-paced call center environment Ability to multi-task and use multiple systems and monitors at the same time Ability to adhere to daily schedules and duties Ability to sit for extended periods of time Ability to effectively de-escalate and resolve issues Ability to identify and communicate process improvement areas Excellent listening skills Excellent customer service voice and demeanor Excellent telephone etiquette Excellent oral and written communication skills Excellent problem solving skills Excellent demonstration of caring and compassion Exhibits a passion and commitment to great member service by consistently delivering the service process to every member of Credit Union ONE Pre-employment assessments are required, and candidates are contacted through email if advanced to this step. Hybrid position department hours: Monday - Thursday 8:30 am - 5:30 pm, Friday 8:30 am - 6 pm, Saturday 9 am - 1 pm.
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Location:
Ferndale, MI, United States
Category:
Office And Administrative Support Occupations

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