At T-Mobile, we truly value our employees! With our comprehensive Total Rewards Package, we ensure that our team members receive the same level of appreciation that we give our customers. All employees enjoy a competitive base salary and a robust compensation package, which we refer to as Total Rewards. We offer multiple opportunities for financial growth through our annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees! Job Overview As a Mobile Associate (MA), you will be a vital member of our Retail Team, embodying the T-Mobile brand and igniting enthusiasm around our products and services. As an ambassador of the brand, you will thrive in a dynamic environment, embracing technology innovations and evolving customer needs. You'll create meaningful connections with customers, uncover their needs, and offer tailored solutions with unmatched expertise. This role focuses on professional development, preparing you for advancement to a Mobile Expert role. Job Responsibilities: Deliver an exceptional customer experience by: - Assisting customers in their shopping journey, whether they are online, on the phone, or in-store. - Understanding individual needs and demonstrating the latest technologies in person. - Collaborating with customers to provide tailored solutions, including unique accessories and cutting-edge IoT devices. - Maintaining a compassionate and composed approach to service and sales. Master and utilize digital tools to: - Effectively showcase network coverage in customers' areas and highlight the benefits of T-Mobile plans. - Complete all necessary training on in-store processes and innovations in technology. Build relationships and work with T-Mobile staff across departments to: - Ensure a seamless customer experience and resolve any issues that arise. - Identify small business opportunities and engage them appropriately. - Support team initiatives while fostering an inclusive environment. Education and Work Experience: High School Diploma or GED (Required) At least 6 months of customer service and/or sales experience, preferably in a retail setting (Required) Knowledge, Skills, and Abilities: Genuine passion for advocating for customers and connecting with them in an authentic way (Required) Strong competitive drive and a proven track record of success in a fast-paced sales environment (Required) The ability to work collaboratively with peers and store leaders while addressing customer needs (Required) Effectively balance customer satisfaction and performance targets (Required) Licenses and Certifications: Must be at least 18 years old Legally authorized to work in the United States Travel: Travel Required: No Hourly Base Pay: $17.50, plus an additional $5.00 per hour during training. Upon completing initial training, Mobile Associates are eligible for a promotion to the Mobile Expert role and can earn an annual incentive target of $18,000, with total earnings guaranteed at $20/hour inclusive of base pay and incentives. All employees receive an Annual Stock Grant. Benefits: At T-Mobile, our benefits reflect our commitment to our One Team philosophy. Both full-time and part-time employees have equal access to an array of benefits. We provide comprehensive medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, and generous paid time off - including up to 12 paid holidays. We also offer parental leave, family support initiatives, childcare subsidies, tuition assistance, and various voluntary insurance plans. Additionally, employees can enjoy discounts on mobile services and home internet. Career Growth: At T-Mobile, the possibilities for career advancement are limitless. We are dedicated to helping our employees progress in their careers, as this shared commitment to excellence propels our business and culture forward. By applying for this role, you are taking a significant step towards your career growth! T-Mobile USA, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all individuals regardless of age, race, gender, sexual orientation, or any other characteristic protected by law. If you require accommodations during the application or interview process, please inform us accordingly.