General Information Job Posting Title: Bilingual Spanish Customer Service Representative in Healthcare Date: Wednesday, July 30, 2025 Country: United States Working Time: Full-time Location: On-site in Brownsville, TX Hourly Base Pay: $16.50/hr. plus $2,900+ in potential bonuses! Schedule: Flexible Limited-Service Full-Time schedules available Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 9 p.m. Join Us in Empowering Communities Through Bilingual Customer Care! Maximus is actively seeking passionate Bilingual Spanish Customer Service Representatives to make a difference. You will assist vulnerable communities in navigating complex healthcare plans. We provide paid, comprehensive training to ensure our representatives deliver top-notch service. Why Choose Maximus? Work/Life Balance: Flexible schedules tailored to your lifestyle. Competitive Compensation: $16.50/hr. + 10% shift differential for evening shifts and up to $2,900+ in bonuses for various achievements! Great Location: Experience the rich culture of Brownsville with opportunities for career advancement. Health Benefits: Company-paid base employee medical coverage. Generous Paid Time Off: Accrued sick leave, PTO, and 11 paid holidays. Future Planning: 401k with company match. Career Growth: We foster a supportive environment with many opportunities for advancement. Wellness Support: Access to Employee Assistance Programs, wellness initiatives, and discounts. Meaningful Work: No cold calling, sales, or collection calls! Essential Duties and Responsibilities: Provide excellent customer service for inquiries and issues via various channels (phone, email, web chat, etc.). Utilize computerized systems for tracking and troubleshooting. Respond courteously and professionally to customer inquiries using pre-scripted responses. Assist callers with completing online applications and submitting them to healthcare providers. Stay informed of client regulations and report any online system-related issues. May require collaboration with senior staff for complex inquiries. Minimum Requirements: High School diploma or equivalent with at least 6 months of customer service experience. Fluency in English and Spanish is a must. Excellent interpersonal skills with the ability to manage multiple tasks effectively. Regular attendance at the worksite is essential for effective collaboration and performance. Participation in internal training programs required for role completion. Join the Maximus team and help us make a positive impact on healthcare in our communities! EEO Statement: Maximus is an equal opportunity employer, evaluating applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency: Pay is determined by the prevailing wage rate as established by the Department of Labor for the role.