Join Our Team as a Bilingual Spanish Customer Service Representative! We are currently looking for dedicated and compassionate individuals to support vulnerable communities in navigating complex healthcare plans. At Maximus, you will receive comprehensive paid training to equip you with the necessary knowledge and professionalism to excel in this role. Location: On-site in Brownsville, TX Hourly Base Pay: $16.50/hr. plus potential bonuses exceeding $2,900! Schedule: Flexible Full-Time schedules available Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; work hours and schedules will be discussed with the recruiter. Night shifts are highly desirable! Enjoy a 10% shift differential for hours worked between 7 p.m. and 9 p.m. Why Choose Maximus? Support Work/Life Balance: Flexible schedules to accommodate your lifestyle. Competitive Compensation: Earn $16.50/hr. plus evening shift differentials and bonus opportunities. Great Location: Experience the rich culture of Brownsville while advancing your career. Comprehensive Insurance Coverage: Enjoy base medical coverage provided by the company. Paid Time Off: Benefit from accrued sick leave, personal time off, and paid holidays. Future Planning: Access a 401k plan with a company match. Career Growth: Join a supportive team with opportunities for development and advancement. Wellness Support: Participate in Employee Assistance Programs and wellness initiatives. Meaningful Work: Focus on customer care without any cold calling or sales required! Key Responsibilities: Provide excellent customer service for routine inquiries through various channels (telephone, email, web chat). Utilize a computerized system for tracking and information gathering. Respond to customer inquiries, directing them to the appropriate resources. Maintain up-to-date knowledge of client regulations and policies. Assist customers with applications and document submissions. Follow operational procedures including adherence to privacy and HIPAA rules. Minimum Requirements: High School diploma or equivalent with at least 6 months of customer service experience. Fluency in English and Spanish (reading and speaking). Strong interpersonal skills and ability to multitask. Regular attendance and participation in training programs are mandatory. On-site work is essential for this position. *Eligibility requirements apply for bonuses; please inquire during recruitment. Maximus is an equal opportunity employer.