At T-Mobile, we prioritize your success! Our Total Rewards Package is designed to provide our team members with the same exceptional care that we extend to our customers. Enjoy a competitive base salary along with multiple opportunities to build wealth, including an annual stock grant, an employee stock purchase plan, and a 401(k) with access to free, year-round money coaches. That’s how we demonstrate our commitment to you! Job Overview: As a Mobile Associate, you will become an essential part of our Retail Team of Experts, embodying the T-Mobile brand. You are a brand ambassador who generates excitement about our products and services in a dynamic setting. Passionate about technology and customer connectivity, you thrive in an evolving retail environment. You will connect deeply with customers, building and cultivating outstanding relationships that set us apart in the wireless industry. This position serves as a foundation for you to grow into the Mobile Expert role through hands-on training and teamwork. Job Responsibilities: Deliver exceptional customer service by: Assisting customers to seamlessly continue their shopping journey, whether they started online, via Customer Care, or in-store. Understanding individual needs and showcasing the latest technology through hands-on demonstrations. Collaboratively identifying personalized solutions, from unique accessories to the latest IoT devices. Maintaining a service-oriented approach with empathy and integrity. Mastering digital tools to provide key information, such as: How our extensive coverage meets customer needs in their neighborhoods. The benefits of T-Mobile plans and services that empower customers to stay connected. Keeping engaged through continuous learning about innovations in wireless technology. Cultivating partnerships with fellow T-Mobile employees to: Enhance the overall customer experience and efficiently resolve issues. Identify and refer potential small business leads. Support team goals while fostering an inclusive environment. Education and Work Experience: High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills, and Abilities: Enthusiastic customer advocate eager to connect with customers. Strong ambition and a proven record of success in a fast-paced sales setting. A collaborative mindset that fosters teamwork and learning. Ability to balance customer needs with performance targets. Licenses and Certifications: Minimum age of 18 years Legally authorized to work in the United States Travel: No travel required Compensation: This position offers a competitive hourly base pay of $17.50, plus $5.00 per hour during training. After completing your initial 90 days, you will be eligible for the Mobile Expert role with an incentive target of $18,000 annually. All team members earn at least $20/hour, including base and incentive earnings. Additionally, every employee has the opportunity for an annual stock grant. Benefits: At T-Mobile, we provide comprehensive benefits that cater to our employees' needs, including medical, dental, and vision insurance, flexible spending accounts, a 401(k), paid time off, and up to 12 paid holidays. Additional offerings include childcare assistance, tuition assistance, disability coverage, and discounts on mobile services and home internet. Explore our extensive benefits package to see how we support our team. Join us at T-Mobile to pursue your career goals and grow in an exciting, inclusive environment. We’re looking forward to seeing how you can contribute! T-Mobile USA, Inc. is an Equal Opportunity Employer committed to diversity and equal opportunity in the workplace.