At T-Mobile, we are dedicated to investing in YOU! Our comprehensive Total Rewards Package ensures that you receive the same level of appreciation we extend to our customers. All team members enjoy a competitive base salary along with a remarkable compensation package, which includes various wealth-building opportunities through annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round money coaching. That’s how we empower our employees! Job Overview As a Bilingual Retail Sales Associate, you will join a dynamic team at T-Mobile, known for bringing our brand to life. As a brand ambassador, you will generate enthusiasm around our products and services. If you are passionate about technology and enjoy engaging with customers in a fast-paced environment, this role is perfect for you. You will create meaningful connections with customers and excel at building new and deepening existing relationships in the wireless industry. Your journey involves gaining expertise in uncovering customer needs and providing tailored device and service solutions. This position serves as a stepping stone to the Mobile Expert role, where you will receive comprehensive training. Job Responsibilities: Deliver exceptional service and sales experiences by: - Assisting customers in seamlessly continuing their shopping journey, whether online, over the phone, or in-store. - Understanding individual customer needs and providing engaging demonstrations of our cutting-edge technology. - Collaboratively exploring personalized solutions, including unique accessories and advanced IoT devices, to keep customers connected. - Approaching all service and sales needs with composure, integrity, and empathy. Gain proficiency with digital tools to: - Showcase our expansive coverage in each customer’s neighborhood, highlighting the benefits of our lightning-fast LTE network. - Explain how T-Mobile plans and services enrich customers' lives through connectivity. - Complete required training on T-Mobile's in-store operations, enhancing your skills and knowledge of systems and resources. - Maximize productivity during your shifts by continuously seeking out information and learning about the latest innovations in wireless technology. Establish collaborative relationships with T-Mobile colleagues across different channels to: - Share responsibility for the customer experience and resolve any issues, ensuring a smooth, hassle-free environment. - Identify and refer potential small business leads. - Support team initiatives and foster an inclusive workplace culture. Education and Work Experience: High School Diploma or GED (Required) 6 months of customer service and/or sales experience, preferably in a retail setting (Required) Knowledge, Skills and Abilities: A passionate customer advocate who enjoys connecting with others (Required) A competitive spirit with a proven record of thriving in high-energy sales environments (Required) A willingness to collaborate with teammates and store leaders while serving customers and resolving issues (Required) Ability to balance customer needs with performance objectives (Required) Licenses and Certifications: At least 18 years of age Authorized to work in the United States Travel: No travel required. Compensation: Hourly Base Pay: $17.50, plus $5.00 per hour in training pay. During your first 90 days at T-Mobile, you’ll complete on-the-job training and qualify for hourly training pay. Afterward, you will advance to the Mobile Expert role, where you can earn an annual incentive target of $18,000/year based on performance and full-time status. All T-Mobile employees earn a guaranteed total of $20/hour, including base pay and incentives. Additionally, every employee can look forward to an Annual Stock Grant. Benefits: At T-Mobile, we believe in the principle of One Team, Together! We are committed to evolving our benefits to meet the needs of our employees. Both full-time and part-time employees access comprehensive benefits. Our offerings include medical, dental, and vision insurance, flexible spending accounts, 401(k), stock grants, paid time off, and up to 12 paid holidays annually. We also provide paid parental and family leave, family building benefits, backup care, childcare subsidies, tuition assistance, short- and long-term disability, and various voluntary insurance options. Additionally, eligible employees can enjoy discounts on mobile services and home internet, pet insurance, and commuter programs. Career Growth: At T-Mobile, we prioritize your career growth! We offer a variety of opportunities that allow employees to develop and thrive, creating a vibrant workplace culture that values ambition. By applying for this position, you are taking an exciting step towards your career goals as part of our unstoppable team! T-Mobile is an Equal Opportunity Employer. We consider all applications without regard to age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizenship status, veteran status, disability, or any other characteristic protected by law. We are committed to maintaining a respectful workplace and do not tolerate discrimination, retaliation, or harassment. If you require accommodations during the application process, please notify us so we can assist you effectively.