Silicon Wireless is a dynamic retail company focused on delivering quality products and exceptional customer experiences. We believe in creating a welcoming, supportive environment where our team members can thrive. Our commitment to innovation, inclusivity, and integrity drives us to exceed customer expectations. Join our team, and you'll be part of a company that values growth, customer service excellence, and team collaboration. Job Responsibilities As a retail sales associate, you will be the face of our brand, engaging with customers to provide a positive shopping experience. Your key responsibilities will include: Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding the right product and service for them. Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience, drive sales and metrics. Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards. Answering customer inquiries regarding products, and services, providing knowledgeable and helpful responses to enhance satisfaction. Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately. Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management. Supporting loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies. Collaborating with fellow team members to achieve sales targets, metrics, meet store goals, and contribute to a positive team environment. Reporting to the Store Manager or Assistant Manager, ensuring that daily tasks align with store goals and standards. Required Skills, Experience, and Qualifications Must-have: Strong interpersonal and communication skills to interact effectively with customers and team members. Ability to work a flexible schedule, including weekends, holidays, and occasional evenings. Basic math skills for handling cash and managing sales transactions accurately. Success Criteria To excel in this role, as a retail sales associate we expect you to: Meet or exceed individual sales targets and contribute to the team's overall sales performance. Deliver outstanding customer service, as measured by positive customer feedback and a satisfaction rating of 90% or higher. Maintain a consistently high level of product knowledge, actively engaging in training opportunities. Demonstrate initiative in keeping the sales floor organized, addressing customer needs, and supporting team members. Exhibit reliability and punctuality, consistently adhering to scheduled shifts and availability. Compensation Hourly salary range: $17.50 – $18.25 with potential bi-weekly commission based on individual and store performance. Benefits Silicon Wireless is proud to offer a range of benefits to support our retail team, including: Health, dental, and vision insurance to promote employee wellness. Employee Discounts Opportunities for advancement within the company and support for career development. 401k Retirement Plan *** This position requires that you stand for long periods of time *** Silicon Wireless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Types: Full-time, Part-time Pay: $ $18.50 per hour Benefits: 401(k) Employee discount People with a criminal record are encouraged to apply Work Location: In person